I had some trouble with my internet. I’m having some trouble with my internet. My new Netgear modem isn’t responding to my PPP username and password. It’s detecting my DSL out of the wall but it doesn’t like the funky codes my ISP gave me. So yesterday I called my ISP and after 30 minutes of wasted time they refered me to the customer service line for Netgear. I love globalization. If you down size in Palo Alto then you upisize in Calcutta. Is it a small world after all? Here is a summary of my conversation.
#3040 – Hello this is Kim, Customer Service #3040 how can I provide wonderful customer service for you today?
me -Yes my modem isn’t responding to my PPP username and passwords provided by my ISP and they refered me to you.
#3040 – I’m sorry say that again
me- Yes my modem isn’t responding to my PPP username and passwords provided by my ISP and they refered me to you.
#3040 Okay…can you read me the serial number off of the modem.
Lengthy exchange, (at this point I can’t tell what gender or ethnicity #3040 is, that leads down a dozen dead ends until #3040 give me this classic liner)
#3040 – Okay…can you turn off the modem and restart your computer.
me – Okay, just a second.
long pause
#3040 – So how is the weather in Albuquerque, New Mexico?
me- it’s hot, really hot…where are you located?
#3040 – I am far away…Manila, in the Phillipines.
me- Wow that is far!
#3040 – Yes. How is the weather in Albuquerque, New Mexico?
me – It’s hot, how is the weather in Manila?
#3040 – It has been raining for three days. Has your computer restarted?
me- No, not yet sorry.
long pause
#3040 – Your last name sounds Spanish are you from Spain?
me- No sorry, I’m Hispanic, which is ethnicly Spanish but from the US. They speak Spanish in the Philipines right?
#3040 Yes..I know Spanish.
me- And you guys speak Tagalog too right?
#3040 – Yes, it is our national language. It shares many words with Spanish, as an example the word for five in Tagalog is cinco.
me – Oh wow.
long pause
#3040 – If you could go anywhere in the word where would you go?
me- Hmmm…England.
#3040 – Not Spain?
me – No, England I would go for a soccer game. You?
#3040 – I would go to either Paris, France or Bali, Indonesia.
me- Bali, wow, why Bali?
#3040 – I would go to Bali because my favorite TV show from Korea called Memories of Bali is set in Bali and it’s about love and heartbreak and hope. giggle
me- Oh, that’s great.
#3040 – What do you do besides work on computers?
me- I guess I watch sports and watch movies.
#3040 – Have you seen Wanted with Angelina Jolie?
me – No, sorry.
#3040 – How about The Dark Knight?
me- No, all my friends think I’m weird becuase I haven’t. What time is it there?
#3040 – giggle It is almost six o’clock in the morning.
me – When are you done with work.
#3040 – I work from ten o’clock at night to six in morning.
me- Oh wow, in America we call that a swing shift. Hey, you’re almost done!
#3040 – Yes, giggle You are my last call for the day.
I was his last call…but sadly #3040 wasn’t able to fix my problem. My computer restarted and nothing changed. A few minutes later #3040 signed off with this.
#3040 Okay…I hope that I was able to assist you today is there anything else I can assist you with today?
me- No, thank you.
#3040 Okay then I want to wish you a good day and thank you for using Netgear and godbless.
me- Godbless.
I don’t know if Kim was a man or a woman but I know where the Philipines are and I hope they are Tsunami free this year.
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